What We Offer

We have the customer experience solution for you

We help companies understand and capture the value of effective customer experiences to gain competitive advantage and differentiate themselves from competitors.

The True Value of Customer Experience

Creating an effective customer experience is more than just ensuring your that your customers receive the products or services in a timely and efficient manner. Today, its more about creating the extraordinary experiences at each touchpoint in the customer value journey, that can create loyal customers who can evangelise and grow your brand through their online and offline interactions.

Why is Customer Experience So Important?

Every business owner knows the importance of keeping their customers happy and satisfied, but very few truly understand the value that providing a positive shopping experience can have on their bottom line. The numbers may surprise you:

  • Research shows that customers are likely to mention a positive customer experience to an average of 9 people, while they are likely telling 16 people about negative experiences.
  • Customers who enjoy positive experiences are likely to spend 140 % more than customers who report negative experiences.
  • Customers who enjoy positive experiences are likely to remain customers for 5 years longer than customers who had negative experiences.
  • Delivering positive customer experiences can reduce your cost to serve customers by up to 33 %.

We Have the Customer Experience Solution

The Learning Tree provides the Cedar CX Framework, where business owners and managers can learn online how to reinvent and implement their customer experience within their organisations. This framework helps companies to recognise customer’s value at each touchpoint in the customer journey to decide how to maximise and deliver the best experience possible, while generating the maximum return on their investment.

Define customer value

Define what the customer value, in your organization, including the priority metrics to improve.

Know who drives value

Segment customers based on customer value and baseline priority metrics to measure segment ROI.

Create valued experience

Invest in each value segment proportionate to the bottom line to focus on the moments that matter most.

Improve created value

Measure changes to gauge the effectiveness of your CX investments and apply insights to improve CX.

This framework allows companies to...

Recognise customer’s value at each touchpoint in the customer journey either online or offline and decide how to maximise that value through dynamic, personalised treatment to deliver the best experience possible and generate the maximum return on their investment.

How Learning Tree Can Help?

Let us help transform your business by delivering those extra ordinary customer experiences leveraging the Cedar CX Framework to re-align your company’s strategy to co-create a customer centric culture that deliver the desired results. We do this by helping our clients answer key questions such as:

What are the “moments that matter most ” both to your customer and your business?

How to improve the “moments that matter most” both to your customer and your business?

How to sustain the “moments that matter most” both to your customer and your business?

How Do We Do It?

The Learning Tree’s CX Project Framework is a sequential process supported by CX Coaches to help clients transform their organisations to deliver those extraordinary customer experiences seamless so that it make customers not only return, but really promote your brand, thereby delivering on RIO and unlocking unlimited growth.

Join this Free Coffee Conversation

Why not decide and make customer experience your strategy? Let us help transform your business to deliver those extra ordinary customer experiences. Contact us for a Free Coffee Conversation, and how we can help you personalise your customer experience.