What We Offer
We have the customer experience solution for you
We help companies understand and deliver customer experiences to gain competitive advantage and differentiate themselves from their competitors.
The True Value of Customer Experience
Creating effective customer experience is more than just ensuring your customers receive the products or services in a timely and efficient manner. Today its more about creating extraordinary customer experiences who can evangelise and grow your brand through their engagement with your company.
Challenges Business Face
To enable you to create extraordinary customer experiences, you need to understand and improve the customer’s value at each touchpoint in your customer journey, which pose 3 key challenges:
What are the true “moments that matter ” both to your customer and your business?
How to improve the “moments that matter” both to your customer and your business?
How to sustain the “moments that matter” both to your customer and your business?
The Importance of Customer Experience
Every business owner knows the importance of keeping their customers happy and satisfied, but very few truly understand the value that providing a positive shopping experience can have on their bottom line. The numbers may surprise you:
How Can We Help You
Let us help transform your business in 5 steps, leveraging our online Cedar CX Excellence Framework to co-create a customer centric culture, supported by CX Coaches to help our clients to create and deliver those extraordinary customer experiences, the customers desire, resulting in unlimited personal & business growth.
Leading CX Ambition Series
Lead the customer experience ambition process to build a desired customer centric culture.
Leading CX Discover Series
Lead the discovery process to understand what matters most to the customer and the organisation.
Leading CX Commit Series
Lead your organisation to commit to reinvent those extraordinary experience the customer desires.
Leading CX Change Series
Lead your team, to reinvent and deliver those extraordinary experiences, your customer desires.
Leading CX Succeed Series
Lead your team, to spontaneously succeed in building devoted customers endorsing your brand.
This framework allows companies to...
Discover customer’s value at each touchpoint in the customer journey either online or offline and then decide how to maximise that value using innovative group design thinking to improve and deliver the best experience possible to generate the maximum return on their investment.
Our Coaching Approach
Business owners don’t have to go it alone. The Learning Tree utilises the Situational Coaching Approach that creates a true learning organization, that is ongoing and executed by those inside the organisation. It’s work, that all leaders of teams should engage in, with all their people all the time, in ways that help steer the organization’s customer centric culture to advance its CX Mission, supported by external CX Coaches.
Join this Free Coffee Conversation
Why not decide and make customer experience your strategy? Let us help transform your business to deliver those extraordinary customer experiences, that will grow your business successfully. Contact us for a Free Coffee Conversation, and how we can help you create those customer experience.