What We Offer

We have the customer experience solution for you

We help companies understand and deliver customer experiences to gain competitive advantage and differentiate themselves from their competitors.

The True Value of Customer Experience

Creating effective customer experience is more than just ensuring your customers receive the products or services in a timely and efficient manner. Today its more about creating extraordinary customer experiences who can evangelise and grow your brand through their engagement with your company.

Challenges Business Face

To enable you to create extraordinary customer experiences, you need to understand and improve the customer’s value at each touchpoint in your customer journey, which pose 3 key challenges:

What are the true “moments that matter ” both to your customer and your business?

How to improve the “moments that matter” both to your customer and your business?

How to sustain the “moments that matter” both to your customer and your business?

The Importance of Customer Experience

Every business owner knows the importance of keeping their customers happy and satisfied, but very few truly understand the value that providing a positive shopping experience can have on their bottom line. The numbers may surprise you:

  • Research shows that customers are likely to mention a positive customer experience to an average of 9 people, while they are likely telling 16 people about negative experiences.
  • Customers who enjoy positive experiences are likely to spend 140 % more than customers who report negative experiences.
  • Customers who enjoy positive experiences are likely to remain customers for 5 years longer than customers who had negative experiences.
  • Delivering positive customer experiences can reduce your cost to serve customers by up to 33 %.

How Can We Help You

Let us help transform your business in 5 steps, leveraging our online Cedar CX Excellence Framework to co-create a customer centric culture, supported by CX Coaches to help our clients to create and deliver those extraordinary customer experiences, the customers desire, resulting in unlimited personal & business  growth.

Step 1

Leading CX Ambition Series

Lead the customer experience ambition process to build a desired customer centric culture.

Step 2

Leading CX Discover Series

Lead the discovery process to understand what matters most to the customer and the organisation.

Step 3

Leading CX Commit Series

Lead your organisation to commit to reinvent those extraordinary experience the customer desires.

Step 4

Leading CX Change Series

Lead your team, to reinvent and deliver those extraordinary experiences, your customer desires.

Step 5

Leading CX Succeed Series

Lead your team, to spontaneously succeed in building devoted customers endorsing your brand.

This framework allows companies to...

Discover customer’s value at each touchpoint in the customer journey either online or offline and then decide how to maximise that value using innovative group design thinking to improve and deliver the best experience possible to generate the maximum return on their investment.

Our Coaching Approach

Business owners don’t have to go it alone. The Learning Tree utilises the Situational Coaching Approach that creates a true learning organization, that is ongoing and executed by those inside the organisation. It’s work, that all leaders of teams should engage in, with all their people all the time, in ways that help steer the  organization’s customer centric culture to advance its CX Mission, supported by external CX Coaches.

Join this Free Coffee Conversation

Why not decide and make customer experience your strategy? Let us help transform your business to deliver those extraordinary customer experiences, that will grow your business successfully. Contact us for a Free Coffee Conversation, and how we can help you create those customer experience.