Customer Service Tactics
Customer service tactics are just one part of the overall customer’s experience. If you do it right, then this can score you some massive brownie…
Category: Customer Experience
How to Identify Customer Touchpoints
Building a good customer experience does not happen by accident, it happens by design. You can only start designing your unique customer touchpoints once you…
Customer Experience Strategies
An amazing customer experience is one of the biggest competitive advantages a company can have. Instead of competing on price, more than two-thirds of companies now compete…
What is Customer Experience?
Customer experience (CX) plays a pivotal role on the growth of your business and organization. Did you know that customers are likely to spend 140%…
Customer Value Is Crucial. Learn Why!
Customer value is crucial in your business. Find out why? These days, brands must try ever harder to create and communicate value in everything we…
What is Customer Journey Mapping?
Customer journeys and experience maps complement each other. They are almost the same thing. The main difference is that customer experience maps are focused on…
Building Unique Brand Touchpoints
Do you know how critical it is for companies building unique brand touchpoints. In recent years, Apple has become one of the strongest brands in…
Customer Focused Business Culture
Have you ever wondered how companies like Apple, Virgin and Starbucks keep their competitive advantage? It usually comes down to the same thing. And that…
How to Measure Customer Experience
Gaining a competitive advantage starts with measuring your customers’ experience. and then analyzing the results. You can then use the data and insights to improve…
How to Collect Customer Feedback
Are you on wondering how to collect customer feedback? Well, the simple answer to this is, that there is no exact formula or checklist to…